While every care has been taken in preparing the information and materials contained in this site, such information and materials are provided to you “as is” without warranty or representation of any kind, express or implied. In particular, no warranty or representation regarding non-infringement, security, accuracy, fitness for a particular purpose or freedom from computer virus, Trojan horses, worms, software bombs or similar items is given in conjunction with such information and materials.

Copyright, Trade Marks

The Company and other parties own the trade marks, logos and service marks displayed on this site and users are prohibited from using them without written permission of the Company or such other parties.

All contents on this website including but not limited to the text, graphics, links and sounds are protected by copyright and no part of such materials may be modified, reproduced, stored in a retrieval system, transmitted (in any form or by any means), copied, distributed, reused, reposted, reverse engineered, decompiled, used for creating derivative works or used in any other way for commercial or public purposes without the Company ‘s prior written consent.

Our Privacy Principles

CrossChem Limited (“we”, “us” “our”) builds its business on trust between our customers and ourselves. To preserve the confidentiality of all personal data you provide to us, we maintain the following privacy principles:

  1. Transparency: We will be clear and transparent as to how we collect and use data, including providing data subjects (including personal customers, corporate customers, representatives and non-affiliated third parties (such as vendors and their Representatives) with a statement of how we may use their data where required.
  2. Fair and lawful usage: We will only collect, process and store data lawfully and where we have a legitimate reason to do so.
  3. Limited purposes: We will collect and process data for specified and lawful purposes, and will not use it for further, incompatible purposes without first taking all steps necessary under applicable data privacy laws and regulations.
  4. Data minimisation and adequacy: We will ensure our collection, retention and processing of data is proportionate. We will strike an appropriate balance to ensure that we process sufficient data to carry on our business and achieve any specified lawful purposes, while making sure that we do not collect, retain or process excessive amounts of data.
  5. Data quality and accuracy: We will maintain appropriate standards of data quality and integrity, and we will implement policies in respect of data accuracy, including taking steps to avoid data becoming out of date where appropriate.
  6. Data security and retention: We will retain data securely, implement appropriate data retention policies, and we will dispose of data securely once it is no longer required. We will ensure that appropriate processes are put in place so only those acting on our behalf with a business requirement to access such data are authorised and able to do so.
  7. Training and awareness: We will ensure that those acting on our behalf with access to data are trained appropriately on their obligations regarding those data.
  8. Data subject rights: We will ensure that data subjects’ rights are observed in accordance with applicable data privacy laws and regulations, including any timeline established thereby.
  9. Third parties: Where we appoint a vendor or agent, we will require them to apply standards equivalent to these Data Privacy Principles. We will only disclose data to governmental or judicial bodies or law enforcement or agencies or our regulators where this is allowed by applicable Data Privacy Laws and Regulations, or otherwise required by applicable laws and regulations.
  10. Data transfers: Where we voluntarily transfer data to another entity, third party or to another jurisdiction, we will ensure that the data transfer is lawful and that the recipient is required to apply the same, or equivalent, standards as these Data Privacy Principles.

By maintaining our commitment to these principles, we will ensure that we respect the inherent trust that you place in us.

In addition to our duty of confidentiality to customers, we shall at all times observe the above privacy principles and the Personal Data (Privacy) Ordinance (“the Ordinance”) of the Hong Kong SAR in collecting, maintaining and using the personal data of customers in accordance with the Notice to Customers and other Persons relating to the Ordinance (the “Notice”).

Use of Cookies, Spotlight Tags and Web Beacons etc.

We may gather the following information through the use of “cookies”. Cookies are small bits of information that are automatically stored on your web browser in your computer, mobile phone or other device for accessing the Internet (“device”) that can be retrieved by this Site/mobile application. Cookies will:

We will be able to access the information stored on the cookies. These data obtained through cookies may be further comingled and matched with your personal data collected and used or to be collected and used by the Bank in accordance with the Notice, including but not limited to your demographic data, transaction details and transaction pattern and behaviour. Where permitted by your marketing preferences, we may use these data and your personal data to provide you with promotional materials or direct marketing.

Most browsers are initially set to accept cookies. If you prefer, you can, during your visit at this Site/ mobile application, set your browser to disable cookies or to inform you when they are set – please see our cookies policy for more details of how to do this. By disabling cookies, you may not be able to take full advantage of this Site/ mobile application, for example, you will not be able to logon and use Hang Seng e-Banking services.

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Contact Us
Request for access to personal data or correction of personal data or for information regarding policies and practices on personal data and kinds of personal data held should be addressed to:

Data Protection Officer
CrossChem Limited
Unit E2, 21/F, Wah Lok Ind. Bldg., Phase 2,
No.31-35, Shan Mei St., Fo Tan, Shatin,
Hong Kong SAR
Tel : (852) 2482 5900
Fax : (852) 2482 5710

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